سياسة الاستبدال والاسترجاع

Order cancellation or return policy: In order to ensure your satisfaction and safety, cosmetic or care products cannot be returned after the customer receives the order from the shipping companies for your safety. You can cancel your order provided that the order status has not changed to "Completed" or "In Delivery" and the order is still "Pending Review." If the order status has changed to "Completed" or "In Delivery," the order will be canceled, and the shipping fee and electronic payments will be deducted at 7% of the total order, and the remaining order value will be transferred to the customer within a maximum of 15 working days from the date of cancellation. If you wish to cancel the order and the order status on our store is "Pending Review" or "In Progress," the order will be canceled, and 3% of the order value will be deducted from the electronic payments, and the remaining amount will be refunded via transfer to the customer within a maximum of 15 working days from the date of cancellation. If you wish to cancel the order and the order status on our store is "Pending Review" or "In Progress," the order will be canceled, and 3% of the order value will be deducted from the electronic payments, and the remaining amount will be refunded via installment service. If you wish to cancel the order and the order status on our store is "Completed" or "In Delivery," and the payment was made through the installment service with Tabby or Tamara, the order will be canceled, and 7% of the order value will be deducted from the electronic payments and delivery, and the remaining amount will be refunded via the installment service. We are happy with your shopping from Jayjun Store – the exclusive agent for Jayjun Korean products in the Kingdom of Saudi Arabia and the Gulf countries. Order cancellation or return method: We are pleased to communicate with you via phone or WhatsApp at: +966569322385 Or send a message via email to: [email protected] For faster service, please provide us with the order number and a description of the issue. This policy was updated on (11/01/2024).